General Terms

Work Orders

  • A contract is required at the start of all commissioned pieces.
  • 50% down is required for all new projects at the time of drop off and remaining 50% is due before pickup.
  • Each customer is required to sign off on our deliverable form once the job is complete. We will provide progress photos for the customers review.
  • Please allow:
    • 1 to 6 weeks for turn around time depending on the size and our current schedule.
    • 3 to 7 days for a delivery/ shipping estimate.
  • Each customer is required to sign off on our deliverable form once the job is complete. We will provide progress photos for the customers review.

Cancellation

  • You have 12 hours to cancel your order. After that your deposit is non refundable. If you place a custom request order and then cancel, you will be charged a $50 cancellation fee.

Pickup/ Delivery

  • You have a 1 week grace period to pick up your piece. Once the 1 weeks has passed, you will be charged $15 storage fee. If the remaining balance & storage fees are not paid and furniture is not picked up within 30 days, client forfeits any paid deposit and RoseMea Designs retains the rights to sell, donate or dispose of furniture.
  • Price quotes are only valid up to 60 days.
  • We can provide delivery and pickup services @ $2.00 per mile depending on the size and location of the item.

Order Concerns​

Complaints will be dealt with as quickly as possible and resolution will be my prime objective.

  • Any problems with an order must be brought to my attention within seven days of receipt of the order.
  • I will not be held responsible for charges if you have another company make corrections you will still be responsible for the original bill.