Service Terms

Please see the following information below reflecting our current terms and conditions. Any changes to our policies will be reflected on this site.

GENERAL TERMS​

Work Orders

  • A contract is required at the start of all commissioned pieces.
  • 50% down is required for all new projects at the time of drop off and remaining 50% is due before pickup.
  • Each customer is required to sign off on our deliverable form once the job is complete. We will provide progress photos for the customers review.
  • Please allow:
    • 1 to 6 weeks for turn around time depending on the size and our current schedule.
    • 3 to 7 days for a delivery/ shipping estimate.
  • Each customer is required to sign off on our deliverable form once the job is complete. We will provide progress photos for the customers review.
  • All custom work is final.

Cancellation

  • You have 12 hours to cancel your order. After that your deposit is non refundable. If you place a custom request order and then cancel, you will be charged a $50 cancellation fee.

Pickup/ Delivery

  • You have a 1 week grace period to pick up your piece. Once the 1 weeks has passed, you will be charged $15 storage fee. If the remaining balance & storage fees are not paid and furniture is not picked up within 30 days, client forfeits any paid deposit and RoseMea Designs retains the rights to sell, donate or dispose of furniture.
  • Price quotes are only valid up to 60 days.
  • We can provide local delivery and pickup services @ $2.00 per mile depending on the size and location of the item.

Order Concerns​

  • Complaints will be dealt with as quickly as possible and resolution will be my prime objective.
  • Any problems with an order must be brought to my attention within seven days of receipt of the order.
  • I will not be held responsible for charges if you have another company make corrections you will still be responsible for the original bill.

FURNITURE PAINTING TERMS

  • A contract is required at the start of all commissioned pieces.
  • Special finishes/ paints/ may be an additional charge.
  • Humidity and extreme temperatures can delay the finish drying time. We will notify you immediately if your furniture will not be completed in the estimated time.
  • All hand-painted or stained pieces will have unique, artistic characteristics, that may include brush strokes & or variation in color.
  • All sales are final. Custom pieces are nonrefundable. However, your satisfaction is a top priority and we will work with you to find a solution. (Not responsible for buyer’s remorse!)
  • We prefer to work with quality and solid wood furniture. If we believe that your item is not suitable for revamping, we will let you know as soon as possible.
  • If damage is discovered or additional work is needed after the work has started, we will contact you immediately and let you know if we expect the charges to be higher than agreed on amount. Also if there are any issues with the item(s) once in place at your home contact us within 48 hrs.
  • We have the right to turn away any project if we feel the item in beyond repairable condition.

UPHOLSTERY TERMS

Timeliness of Completed Work

  • RoseMea Designs’s goal is to deliver all items on time providing that the materials to complete the work are available at the time the work is to be undertaken.
  • I will keep the client informed of supply problems, or other factors, which can affect delivery times. If completion is required by a specified date then I must be informed at the time of ordering.
  • All orders and changes will be accepted and confirmed in writing.
  • Work can only commence once final decisions about all fabric/materials are made by the client.

​Additional Requests

  • Before work can proceed for additional requests: any additional instructions must be confirmed in writing, a price must be agreed for labor and materials.
  • Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery, and a course of action agreed. This includes frame repairs, which are hidden by upholstery.

Fabric​ Removal/ Leftover

  • All old fabric will be removed prior to upholstery and discarded unless the client advises that they are to be returned, this advice must be written into the order.
  • All new fabric that is remaining from the original purchase will be returned to the customer unless agreed otherwise.

Fabric Selection/ Condition

  • I do my best to advise customers of the suitability of fabrics, whether supplied by me or not, however, I can only take responsibility for materials which are supplied by me ONLY; covering fabric supplied by the Client is at their own risk.
  • Shortage of covering fabric supplied by the Client is the Client’s responsibility.
  • I cannot be held responsible for fabric flaws. If fabric with flaws, substandard quality or incorrect yardage is supplied by the Client, they will be notified.
  • It is the Client’s responsibility to take this up with their supplier.
  • I cannot be held responsible for the present or future behavior of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, clean-ability, fading or damage to person or property, where the consumer has acted against the manufacturer’s/retailer’s instructions i.e. washing instructions, steaming etc.